Front Office Manager
Grecotel, Greece
Job Description
Grecotel, the leading hotel chain in Greece, is seeking a highly motivated Front Office Manager to join our team. The successful candidate will be responsible for managing the Front Office operations and ensuring that our guests receive exceptional service. With 40 luxury hotels and resorts all over Greece, Grecotel is dedicated to delivering sophisticated lifestyle experiences for travelers in the country's most beautiful destinations. Our hotels provide opulent amenities, gourmet restaurants, and luxurious details, embodying the essence of genuine Greek hospitality. Join our team of reliable, kind, and welcoming individuals who have been our loyal companions during our 45-year journey in Greece's most exciting luxury travel story.
Responsibilities
- Manage the daily operations of the Front Office department, ensuring exceptional guest service is delivered
- Train, coach, and develop Front Office staff to provide exceptional customer service and increase productivity
- Monitor and manage room inventory, availability, and rates to maximize revenue
- Ensure all front desk procedures are followed, including guest check-in and check-out, billing, and room assignments
- Handle guest complaints and resolve any issues to ensure guest satisfaction
- Manage the budget and expenses of the Front Office department
- Maintain a positive working relationship with other hotel departments to ensure teamwork and efficient operations
Requirements
- Bachelor's degree in Hospitality Management or related field
- Minimum of 3 years of experience in a Front Office Manager role in a luxury hotel environment
- Knowledge of hotel systems such as PMS, POS, and CRM
- Excellent leadership, communication, and customer service skills
- Strong organizational and problem-solving abilities
- Ability to multitask in a high-pressure environment
- Fluent in English; knowledge of additional languages is preferred
Benefits
- Competitive salary and other benefits (bonus included)
- Advanced Opportunities for professional growth
- Accommodation (if necessary) and Board
- Transportation costs
- Participation in educational programs