Back Office Agent Quality Assurance
Sioufas and Associates Law Firm, Greece
Job Description
Sioufas amp; Associates Law Firm, a leading Greek law firm with offices in three major cities of Greece (Athens, Thessaloniki and Patra), Romania (Bucharest), and Singapore, is currently looking for a Back Office Agent Quality Assurance to support our expanding Legal Team in Athens.
As a Back Office Agent Quality Assurance your goal is to provide top-level Quality Assurance support across the Legal Department Division. The successful candidate will be supporting the implementation of the quality system, the quality assurance audits, the results from processes and procedures, as well as, to ensure that external clients always get similarly exceptional service.
Job Responsibilities
• Conducts analysis and reviews data to ensure accuracy and regulatory compliance
• Reviews periodically the quality assurance and quality management system
• Determines weaknesses in performance and establish solutions to improve to ensure quality assurance standards are achieved
• Monitor and evaluate the quality of case files
• Generates and maintain feedback and coaching documentation to the supervising attorney
• Builds and maintain professional and collaborative relationships with peers across the business
• Participates in client meetings/phone conferences
Requirements
• University degree
• Master’s degree will be considered an asset
• Minimum 5 years of work experience, preferably at a Greek law firm, in quality control role would be a plus
• Knowledge of Quality Control Systems, data visualization abilities and understanding of support metrics
• Great people skills and ability to communicate feedback
• Excellent written and verbal communication skills (Greek and English)
• Strong attention to detail, exceptional listening, and analytical skills
Benefits
• Competitive remuneration and benefits package
• Bonus upon success
• Private medical insurance
• A team who is eager to provide the best possible solutions for our clients
• Formal training and development of your skills
• A place where your professional and personal success is our commitment