We are looking for a talented Sales Account Executive to join our Greek Telesales Team and to take over the maintenance of strong customer relationships and communication via phone or email for the promotion of our product/services to the market. You will be responsible for closing sales and for providing a first-class service aligned to customer needs, acting as a trusted partner.
Who We Are
Viva Wallet is a leading European cloud-based neobank, delivering the future of payments, now. With presence in 24 markets, it is the payment institution with the largest footprint in Europe. Viva Wallet's mission is to change the way businesses pay and get paid, offering truly unifying, yet localized, end-to-end advanced digital payments solutions and embedded banking services tailored to their needs. Latest innovations include tap-on-phone Viva Wallet POS app turning any Android mobile to a card terminal, and Smart Checkout payment gateway that can increase conversion by 21%. An advocate of sustainable cashless economy, Viva Wallet harnesses the power of their disruptive in-house technologies to provide digital payments services in 19 languages and 9 currencies, featuring over 24 payment methods.
What You Will Do
Manage the Greek unassigned clientele (merchants without account manager)
- Assist new merchants to complete their self-onboarding process
- Answer questions about company’s products and services
- Question customers’ needs and close sales deals
- Go the ''extra mile'' with selected clients of greater anticipated value to offer customized solutions and secure sales
- Take and process orders in an accurate manner
- Conduct cross sell / upsell / win back campaigns in the country's unassigned clientele
- Handle grievances to preserve the company's reputation
Requirements
- Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of English
- Excellent communication and interpersonal skills
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- High school diploma: BSc/BA will be considered a plus
- Any relevant previous experience in aftersales or account management departments will be considered as a plus
What We Offer
- A competitive salary, based on your talent and experience
- Sales bonus scheme up to 10 monthly salaries
- Private medical insurance
- Smooth onboarding and continuous training on products and new systems
- Working in a positively challenging and appealing environment with great colleagues
- An accessible location by metro (Kerameikos/Metaxourgeio)
- Fixed working hours
- Indefinite, full-time contract
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