Junior Customer Insights Associate (EU Remote)
LearnWorlds, Greece

LearnWorlds is on a mission to educate. Our powerful all-in-one platform enables trainers, educators, and enterprises to create and offer unique learning experiences. The cloud-based e-learning platform offers tailor-made solutions, from creating whole e-learning websites to author online courses as well as providing the right tools to sell them on a B2B/B2C function. In this way, Learnworlds aims to offer a holistic online learning experience. A huge emphasis is being given to creating student satisfaction and deep, lasting connections between learners and instructors.

Today, LearnWorlds has c.7500 customers in more than 130 countries with 40% of them coming from the US.

At LearnWorlds, we put our customers first and strive to provide the most exceptional e-learning experience possible. As a Junior Insights Associate, you will play a crucial role in helping us achieve this vision. Our Customer Insights department serves as the conduit between our brand value and our customers' mindset, We are seeking a data-driven and customer-centric individual who shares our core values:

At LearnWorlds, we put our customers first and strive to provide the most exceptional e-learning experience possible. As a Junior Customer Insights Associate, you will play a crucial role in helping us achieve this vision. Our Customer Insights department serves as a conduit between our brand value and our customers' mindset.

We are seeking a data-driven and customer-centric individual who shares our core values:

• We care about our customers and each other
• We approach our work with humility and a willingness to learn from others
• We value and embrace diversity, recognizing that our differences make us stronger
• We choose simplicity in our approach to problem-solving, striving for clarity and efficiency
• We are hands-on, taking a proactive approach to our work and getting our hands dirty when necessary
• We are transparent in our communication and decision-making, promoting an open and honest culture
• We treat all team members as peers, understanding that everyone’s contribution is valuable
• We are direct in our communication, fostering a culture of clarity and accountability

As a Junior Customer Insights Associate, you will have the opportunity to work closely with our team to collect, analyze and interpret data that will help us acquire new and retain existing customers. Your work will be instrumental in shaping our marketing, product marketing, and communication strategies.

We are looking for someone who is detail-oriented, can manage multiple projects simultaneously, and has strong analytical and problem-solving skills.

Proficiency in MS Office and Google Docs especially Excel/Google Sheets and PowerPoint /Google Slides/Google Docs is a must.

If you are a motivated, hard-working individual with a customer-centric mindset, we encourage you to apply. We are committed to nurturing your professional development and providing a supportive environment where you can learn from some of the best in the industry.

• Work collaboratively to collect, analyze and report insightfully on customer data from various sources, including surveys, website analytics, and customer feedback, to support acquisition and retention strategic initiatives.
• Utilize tools like Excel and Google Sheets to collect, structure, and analyze customer data, create pivot tables, and retrieve descriptive information.
• Assist in identifying customer profiles and segmenting customers based on demographics, behaviors, and preferences.
• Conduct regular data checks on all customer data sources to ensure the accuracy and integrity of the data.
• Build an excellent knowledge on available customer data platforms and relevant tools.

Requirements

• University Degree/Diploma in Business Administration, Marketing, or Statistics or in a quantitative field such as Mathematics, Finance, or Economics
• MS Office power user, focus on Excel and PowerPoint
• Fluency in English, both oral and written
• Adaptable to changing priorities and able to work to challenging deadlines and multiple projects simultaneously
• Strong analytical and problem-solving skills
• Ability to work collaboratively with cross-functional teams

• A dynamic and highly innovative working environment
• Continuous training and mentoring for professional growth
• The opportunity to learn from some of the best in the industry
• A chance to build your career within the analytics amp; insights space

Benefits

• Competitive salary
• Privat

Job Rewards and Benefits